Roots is small enough that email reaches someone who can actually do something about it. There's no ticket queue and no chatbot.
All of it goes to the same place. Put the reason in the subject line and it gets to the right spot faster.
Tell us the trade, the metro, and roughly how many people work there. If word of mouth already drives your business, say so — that's the group we're onboarding first.
Send what happened and what you expected instead. Screenshots help. During early access this reaches the founder directly, so be blunt about what's broken.
Writing something, running a trade association, hosting a podcast, or wondering whether this fits a category we haven't launched in. All welcome.
For privacy requests, data deletion, or anything covered by the privacy policy or terms, write to the same address and put the request in the subject line.
Tell us what you do and where you work. That's enough to start.
Request pilot access